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Calls are answered by Australian telephone call centre workers, then the messages sent as an email which I can respond to in turn. The assistants get to understand your company and can field most questions on the spot.

OfficeHQ has been among the very best company and lifestyle decision I have ever before made. Saves my team and I heaps of time, and permits us to supply a better solution and client experience. Well worth the financial investment! Extremely suggested! OfficeHQ have actually been incredibly professional, receptive and reliable in dealing with the telephone calls for the charity I work for.

Their client solution group (I have actually recently been dealing with Amanda & Holly) are extremely handy and receptive. And after that 5 stars to the reception group that are outright experts when responding to the calls coming with from our consumers.

Can very advise. We have liked making use of OfficeHQ as our digital reception. Such a simple established and makes running our service a lot simpler. We wouldn't have actually expanded and succeeded as an online store without the solutions of OfficeHQ. We concern OfficeHQ as the 'voice of our business', a companion who does an excellent work every single time driving sales queries to us rapidly by e-mail and text, permitting us to respond promptly.

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We have been a customer of OfficeHQ for a variety of years. I could not advise them a lot more highly. 5 stars all round. We've been using OfficeHQ efficiently as our inbound telephone call centre for over 5 years now. We are pleased with the solution. Running a net solutions business needs a client phone line which always gets addressed, whatever time of the day, or exactly how numerous phone calls been available in at the same time.

We are pleased that OfficeHQ has actually turned out to be the appropriate option. We have actually been happy with OfficeHQ.

The reception team are respectful and well-spoken, which boosts our brand name and supplies the perception that we are constantly available. It really takes the pressure off me knowing OfficeHQ will answer my telephone call if I can't, or if I get on another call. OfficeHQ assistants actually listen to my callers and send me a message describing what the telephone call was regarding.

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It's a wonderful service and highly suggested. Since involving the services of OfficeHQ over three years back, our group of psychologists have the assurance of knowing that, when we are not available, the phones will be answered by a specialist OfficeHQ assistant in a warm personal manner. Our practice has all the advantages of a committed assistant, without the expensive price of employing and training an additional personnel.

They actually execute as a seamless expansion of the method, reacting to hire an actually specialist and caring means - virtual receptionist services. In genuine estate our consumers call between 8am and 8pm, well outside typical business hours. We need to be totally certain that all our customer telephone calls are responded to rapidly

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I actually think engaging an assistant on staff couldn't match the solution OfficeHQ offers. The cost-benefit of using OfficeHQ for a small company like ours is wonderful; it has all the benefits of a permanent assistant, without the cost or require to manage one more employee. OfficeHQ has actually supplied an extremely beneficial solution over the last 5 years.

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The service works and cost efficient and we see OfficeHQ as an essential component of our communication method. I would extremely advise OfficeHQ to anyone that is searching for a specialized inbound telephone answering service! We have actually been utilizing OfficeHQ's services for years currently and it's of the highest possible standard.

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We are a 40-year-old organization and OfficeHQ have actually been a blessing to us. I very advise to any type of business looking for a great answering system, phone call OfficeHQ.

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Yes. This is referred to as "call overflow". A lot of firms need their telephone call to be addressed just when they are unable to take the telephone call themselves. As an example, if you step out of the workplace for an hour or your internal assistant mosts likely to lunch, gets on leave or is active on another telephone call and you have numerous phone calls coming in at the once.

In such circumstances our assistants will certainly then address the phone as if we were in your workplace. You're constantly in control and can unwind knowing you will certainly never miss out on one more crucial call once again!.

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